"Austin employee-owners consistently meet and exceed customer expectations with superior performance. Customer service is a day-in day-out effort. A key to our success is maintaining steadfast focus on our customers’ needs, and they know that we have a vested interest in the success of their projects."David Walls, President and Chief Executive Officer/Board of Directors
Our success relies on a foundation of service and building relationships with the customers and the communities we serve.
We are honored to be able to maintain long-term relationships and the loyalty of our repeat customers.
We also believe that service shouldn’t be just about serving our customers. Service is easy when you get something in return, but we believe we were created to serve, regardless of whether we reap any benefits from doing so.
The greatest leaders that have ever existed are the greatest servants, and at Austin, we employ a servant leadership model at all levels of the company. This philosophy is promoted in the various leadership development programs we have, and it is our desire that Austin is and continues to become a place where everyone exists to serve.
Because it’s the right thing to do, Austin Industries has a best in class Diversity Affairs department that seeks to serve the communities we work in. By partnering with local minority-owned businesses, Austin generates a ripple effect to the local economy and the people that live there. Investing in the local minority owned businesses leaves the communities we serve in a better place than when we arrived.
For their work, Austin's Diversity Affairs department has received more than 100 awards from the Associated Builders and Contractors, the Associate Minority Contractors of America, the Black Contractors Association, the Hispanic Contractors Association and the Minority Business Development Council, to name a few. Austin also has a mentor/protégé program to train individuals and small minority-owned business how to do business with larger companies.